Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance. The details provided below facilitate complainants in approaching the concerned Research Analyst before filing a complaint with SEBI.
For more details, please refer to the official circular: BSE Circular - Market Info
| Details of Designation | Contact Person Name | Physical Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Shubham Mohan Shitole | Pitru Chhaya Nivas, Shitole Vasti, Deulgaon Gada, Daund, PUNE, Maharashtra, 412203 | 918208331248 | stoxplexresearch@gmail.com | Mon-Fri 09AM – 04 PM |
| Head of Customer Care | -- | -- | -- | -- | -- |
| Compliance Officer | Shubham Mohan Shitole | Pitru Chhaya Nivas, Shitole Vasti, Deulgaon Gada, Daund, PUNE, Maharashtra, 412203 | 918208331248 | stoxplexresearch@gmail.com | Mon-Fri 09AM – 04 PM |
| CEO | -- | -- | -- | -- | -- |
| Principal Officer | Shubham Mohan Shitole | Pitru Chhaya Nivas, Shitole Vasti, Deulgaon Gada, Daund, PUNE, Maharashtra, 412203 | 918208331248 | stoxplexresearch@gmail.com | Mon-Fri 09AM – 04 PM |
Timelines & Next Steps
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
Online Dispute Resolution
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
Last updated: February 2026. For further clarifications, please contact our Compliance Officer at stoxplexresearch@gmail.com.